Frequently Asked Questions
Everything you need to know about your order and our jewelry.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. For personalized or custom-engraved pieces, please allow an additional 3-5 business days for production before your order ships.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and personalized jewelry pieces are final sale and cannot be returned unless there is a manufacturing defect.
What materials are used in Mint & Lily jewelry?
Our jewelry is crafted using high-quality materials, including 18k gold plated stainless steel, sterling silver, and rose gold. All pieces are hypoallergenic, lead-free, and nickel-free to ensure they are safe for sensitive skin.
How should I care for my jewelry?
To maintain the shine of your pieces, we recommend removing them before swimming, showering, or applying lotions and perfumes. Clean your jewelry gently with a soft, lint-free cloth after wearing.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and costs vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Can I change or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we can only accept changes or cancellations within 2 hours of order placement. Please contact our support team immediately if you need to modify your details.